Refund policy

Last updated: July 13, 2026

Thank you for shopping with ZEVUMA. Please review this Return and Refund Policy before placing an order.

Return Request Period

You may request a return within 7 calendar days after your order is marked as delivered. To request a return, contact us at support@zevuma.com before sending the product anywhere.

Submitting a return request does not automatically mean that the return has been approved.

Return Eligibility

To qualify for an approved return, the product must be:

  • Unused, unworn, unwashed, and undamaged
  • In its original packaging
  • Complete with all tags, manuals, accessories, and parts
  • Accompanied by proof of purchase

Products showing signs of use, damage, improper handling, incorrect assembly, washing, alteration, or missing components may be refused.

Non-Returnable Products

For health, hygiene, and safety reasons, we do not accept change-of-mind returns for products that have been opened, used, unsealed, washed, or removed from protective packaging when those products come into contact with the mouth, skin, food, milk, or bodily fluids.

This may include:

  • Pacifiers and teethers
  • Feeding bottles, nipples, and feeding accessories
  • Breast-pump parts and nursing accessories
  • Baby hygiene and grooming products
  • Personal-care or skincare products
  • Underwear and intimate apparel
  • Opened bedding or fabric hygiene products
  • Personalized or custom-made products
  • Gift cards
  • Products marked Final Sale

These restrictions do not prevent you from contacting us about a product that arrived damaged, defective, incomplete, unsafe, or different from what you ordered.

Damaged, Defective, Incorrect, or Missing Products

Inspect your order immediately after delivery. If the product arrives damaged, defective, incomplete, or incorrect, contact us at support@zevuma.com within 7 calendar days of delivery.

Your message should include:

  • Your full name
  • Your order number
  • A description of the problem
  • Clear photographs or video of the product
  • A photograph of the shipping label
  • A photograph of the original packaging

We may request additional information before approving the claim.

Depending on the circumstances and product availability, an approved claim may result in a replacement, replacement part, partial refund, store credit, or full refund.

Change-of-Mind Returns

Approved change-of-mind returns must be shipped at the customer’s expense.

Original shipping fees, expedited shipping fees, return shipping fees, customs charges, and optional shipping-protection fees are non-refundable unless the return resulted from an error by ZEVUMA or applicable law requires otherwise.

We recommend using a trackable shipping service. ZEVUMA is not responsible for a return package that is lost before reaching the authorized return location.

Return Authorization

Do not send a product back to the address printed on the original shipping package.

Products may be fulfilled from different warehouses, and the correct return location may differ from the original shipping address. After your return is approved, we will provide the applicable instructions and return address.

Unauthorized returns may be refused and may not qualify for a refund.

Order Cancellations and Changes

Contact support@zevuma.com immediately if you need to cancel or change an order.

Orders may only be canceled or modified before fulfillment processing begins. We cannot guarantee cancellation, address changes, product changes, size changes, or color changes after an order has been submitted for processing.

Customized, personalized, pre-order, or specially sourced products may not be canceled after production or procurement begins.

Refund Processing

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear after it is issued. Your bank or card provider may require additional processing time.

Contact support@zevuma.com if more than 15 business days have passed since we confirmed that your refund was issued.

Exchanges

We do not guarantee direct exchanges because product availability may change.

When an exchange is unavailable, you may return an eligible product after approval and place a new order separately.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot find it, check:

  • Your mailbox
  • Porch or entrance
  • Building reception or office
  • Parcel locker
  • Household members
  • Neighbors
  • Any safe location used by the carrier

You should also contact the shipping carrier for additional delivery information.

Contact us promptly if the package remains missing. We will review the available tracking information, but a refund or replacement is not automatically guaranteed when the carrier confirms delivery to the address entered during checkout.

Contact Us

For returns, refunds, cancellations, or order problems, contact:

ZEVUMA
Email: support@zevuma.com